At The Bug Eraser, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our pest control services or visit our website.

1. Information We Collect

We may collect the following information when you contact us or book our services:

Personal Information

  • Contact Details: Name, address, phone number, email
  • Property Information: Pest issues, service history, inspection reports
  • Payment Data: Credit card details (processed securely via Stripe/PayPal) – we do not store full card numbers

Automated Data

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, time spent on Site (via cookies)

2. How We Use Your Information

We only use your data to:
Provide pest control services (scheduling, treatments, follow-ups)
Process payments and send invoices
Improve our services (training, quality control)
Send service reminders or promotions (opt-out anytime)
Comply with legal obligations (e.g., warranty claims)

3. Data Sharing & Disclosure

We never sell your information. Data may be shared with:

  • Service Providers: Payment processors, booking software
  • Technicians: Only details needed for your job (address, pest issue)
  • Authorities: If required by law (e.g., health/safety risks)

4. Data Security

We protect your information with:
SSL encryption on our website
Secure servers with restricted access
Regular audits of our data practices

5. Your Rights

Under Australian Privacy Law, you can:

  • Request access to or correction of your data
  • Opt out of marketing communications (“Unsubscribe” in emails)
  • Delete your account data (where applicable)

6. Cookies & Tracking

We use cookies to:

  • Remember your preferences (e.g., location for service quotes)
  • Analyze Site traffic via Google Analytics (anonymous data only)
  • Deliver targeted ads (disable in browser settings)

7. Changes to This Policy

Updates will be posted here. Continued use of our Site/services constitutes acceptance.